Help and contact

The quickest way to reach us is from the app: Account, then Help & support. Your ticket includes your app version, so we can help faster.

Can't sign in? Choose Forgot password? on the sign-in screen. If the code doesn't arrive, open a ticket from the same screen. You don't need to be signed in for that.

You can also email support@pinwarp.app. We answer within 2 working days.

Common problems

PinWarp doesn't find my iPhone

Use a cable that carries data, not only power, and unlock the phone.
Tap Trust on the iPhone when it asks. If you tapped Don't Trust, unplug, then reset in Settings, General, Transfer or Reset iPhone, Reset Location & Privacy.
Install Apple Devices (or iTunes) on the PC, so Windows has Apple's drivers.

The location doesn't change

Turn on Developer Mode on the iPhone (Settings, Privacy & Security, Developer Mode) and restart it.
Close and reopen the app that should see the new location.

"This account is already linked to another PC"

An account works on one PC at a time. On the new PC, sign in and choose Unlink other PC in the account window. You can do this once every 30 days.

The iPhone app doesn't open any more

Apps installed with a free Apple ID expire after 7 days. Connect the phone to the PC and use Refresh in the iPhone tab, or refresh it in SideStore.

My real location is still fake

Press Reset GPS in PinWarp, or restart the iPhone.

Account and billing

Manage or cancel a subscription with the link in your payment receipt email.
Refunds: see the refunds page.
Delete your account in the PC app: Account, Delete my account.